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For convenience, you may return your purchase to your local store or have it delivered back to our warehouse.
To return to the store:
You can return your online order to any RCC Western Store for a refund (you must have the original receipt and credit card), exchange for in-store merchandise or a gift card for future purchases. Original shipping changes are not refundable.
To return to our warehouse:
Complete the RCC Customer Return/Exchange Form
A prepaid return label will be provided to send your purchase back to our warehouse for easy exchange, refund, or store credit by specifying the method of refund on the return/exchange form above. If this item is a gift, we can only refund orginal credit card or issue RCC Gift Card for that amount to be used on a future purchase.
To receive a return label, please have your order number available and call our Customer Service at 888-318-9776. Original shipping changes are not refundable.
Please return to the following address:
RCC Online Customer Returns
115 Kermit Lane
Rapid City, SD
57703
**International Returns:
- We do allow returns from overseas as long as the merchandise is new, unused, and in the same condition in which is was received. Please refer to the steps above to return an item.
- RCC does not pay or reimburse for any portion of the return shipping charges unless this was an error on the part of RCC Western Stores (i.e. wrong product or defective merchandise).
- Please contact us prior to shipping if there is an issue with your order in order to have the return shipping charges reimbursed. If deemed our fault, we want the return sent back in the most economical method and will not pay additionally if it is expedited.
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